Settlr (“Settlr,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of users who access or use our platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, web application, mobile applications, and related services (collectively, the “Services”). By using Settlr, you agree to the practices described in this Privacy Policy.
1. About Settlr
Settlr is a marketplace platform that connects individuals seeking assistance with independent service providers (“Guides”) who offer relocation support, home services, assistance services, and other local services. Settlr provides the technology platform that allows users and Guides to discover, communicate, schedule, and manage services.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name
- Email address
- Phone number
- Profile photo
- City and country
- Preferred language
- Timezone
- Account and marketplace role information (for example, whether you are using Settlr as a customer or a Guide)
Passwords are handled through Supabase Authentication. Settlr does not store your password as plaintext.
Profile Information
Depending on how you use Settlr, we may collect:
- Profile photo
- Biography or description
- Services offered or requested
- Languages spoken
- Availability information
- Reviews and ratings
Booking and Service Information
When you use Settlr, we collect:
- Service requests
- Booking details
- Appointment information
- Service location and address information
- Communication related to bookings
- Service preferences
Messages and User Content
When users communicate or share content through Settlr, we process messages, uploaded images, documents where applicable, reviews, booking information, and other user-generated content. This information is necessary to provide communication, marketplace, and booking functionality.
Location Information
Device location. Settlr only requests access to your device’s GPS location when you explicitly choose the “Use current location” feature. We do not continuously track your location and we do not maintain a history of your GPS location.
User-provided location. You may provide cities, countries, addresses, and service or booking locations as part of using the Services. Booking addresses and associated coordinates may be retained as part of booking records.
Location information is used to provide marketplace, booking, and service-location functionality.
Payment Information
Payment and data processing differs by marketplace:
- U.S. Connection: Settlr does not process the underlying service payment. The service price is agreed and arranged directly between the Settler and the Guide; only the separate Guide Connection Fee is paid through Settlr.
- European Managed: Settlr facilitates in-app managed payments and Guide payouts through Stripe.
Where payments are processed, they are processed by Stripe. Settlr does not store full payment card numbers or CVV information. Stripe processes payment information and supports Guide payout and onboarding functionality.
Device and Usage Information
Settlr processes only limited technical information necessary to operate and secure the Services, such as IP address, browser type, device information, operating system, and security logs. Our infrastructure providers may automatically process similar technical information when you interact with the Services. This information is not used for usage analytics, behavioral advertising, or cross-app tracking.
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Provide access to Settlr services
- Connect customers with Guides
- Process bookings and transactions
- Enable communication between users
- Provide location-based marketplace and service functionality
- Improve platform performance
- Personalize user experiences
- Provide customer support
- Prevent fraud, abuse, and security issues
- Enforce platform rules and maintain platform integrity
- Send important service-related communications
- Develop new features and services
4. Safety and Moderation
Settlr provides user reporting, blocking, and administrative moderation features. Reports and relevant moderation evidence may be retained to:
- Investigate abuse
- Enforce platform rules
- Protect users
- Resolve disputes
- Maintain platform integrity
5. How We Share Information
Between Customers and Guides
To facilitate services, certain information may be shared between customers and Guides, such as:
- Name
- Profile information
- Service details
- Booking information
- Service location information
- Messages related to the service
Service Providers
We share information with trusted third-party providers that help us operate Settlr:
- Supabase — authentication, database, storage, backend infrastructure, and realtime functionality
- Stripe — payments, refunds, and Guide payouts
- Firebase Cloud Messaging / Google — push notifications
- Google Places — address and place autocomplete and related location functionality
- Apple Push Notification service — iOS push notification delivery
- Lovable email infrastructure — authentication and transactional email
These providers may only use information necessary to provide their services.
Legal Requirements
We may disclose information when required by law, legal process, government request, or to protect the rights, safety, and security of Settlr, our users, or others.
6. Marketplace Relationship
Settlr is a technology platform that connects customers with independent Guides. Guides are independent service providers and are responsible for the services they provide. Settlr does not directly employ Guides or control how independent Guides perform their services.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect user information, including authentication, access controls, private storage, and restricted administrative access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your information
- Updating your information
- Requesting deletion of your account
- Objecting to certain processing activities
- Requesting a copy of your personal data
To request assistance, contact us at: support@getsettlr.app.
9. Account Deletion
You can delete your Settlr account directly in the app from Settings → Delete Account.
Account deletion:
- Permanently removes your authentication account
- Prevents the deleted account from logging in again
- Anonymizes your profile information
- Removes certain account and device information
Some records may be retained after deletion where necessary for:
- Completed transactions
- Financial and accounting records
- Disputes
- Fraud and safety investigations
- Moderation records
- Audit records
- Legal obligations
- Platform integrity
If you need help deleting your account, contact us at: support@getsettlr.app.
10. Tracking and Advertising
Settlr does not use your personal information for cross-app tracking or targeted advertising. We do not use Apple’s Identifier for Advertisers (IDFA) for tracking.
Settlr does not use Google Analytics, Firebase Analytics, Crashlytics, Sentry, Mixpanel, Amplitude, PostHog, Segment, AppsFlyer, Adjust, Meta advertising SDKs, TikTok advertising SDKs, IDFA tracking, or cross-app advertising tracking.
11. Cookies and Tracking Technologies
Settlr uses cookies and similar technologies only to maintain account sessions, authenticate sign-ins, remember necessary user preferences, provide essential website functionality, and protect the security of the Services. We do not use cookies for cross-site tracking or targeted advertising. You may adjust your browser settings to control cookies.
12. Children’s Privacy
Settlr is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
13. International Users
Settlr may be accessed by users located in different countries. By using Settlr, you understand that your information may be processed and stored in locations where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of Settlr after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us: